Support

Mosaic User Guide dCS Mosaic documentation Mosaic FAQs Answers to the most commonly asked support questions to streaming audio and dCS Mosaic. dCS FAQs Answers to the most commonly asked questions that are not related to streaming audio.

Topic	Replies	Views	Activity
Start Here -- Getting Support Support This section is continuously monitored by dCS personnel so should you not be able to find an answer to your question elsewhere on the site please feel free to create a topic here. We will need some basic information in o…	0	445	May 8, 2019
About the Support category Support	1	313	May 23, 2018
Issue in reproducing DSD files Support	29	77	January 23, 2021
White noise with MQA on Tidal Support	3	29	January 23, 2021
Universal Windows Remote won't install Support	1	29	January 23, 2021
Toslink S/PDIF 3 input - clicking Support	13	129	January 23, 2021
Remote Control Codes Bartok Support	4	326	January 21, 2021
Dcs p8i repair, very bad service Support	6	308	January 21, 2021
TOSlink from telly Support	2	68	January 20, 2021
Bartok's streamer freezing with large id tags Support bartok	11	117	January 18, 2021
Bartok's streamer freeze with new expanse mode Support bartok	11	142	January 18, 2021
Glitches and huge distorsion with RCA outputs on my Bartok Support bartok	8	159	January 18, 2021
Phase ac power input dcs rossini and best way to connect a cec tl2n cd drive Support rossini	0	64	January 16, 2021
Mosaic Forgets Correct Playlists Support	3	131	January 12, 2021
Random turn-on still occuring after Dec 2020 update Support	9	251	January 11, 2021
Firmware update fails Support mosaic , bartok	7	183	January 10, 2021
Mosaic Playlists Support	38	743	January 5, 2021
Bartok Missing "r" Support bartok	8	167	January 4, 2021
Bartók HDac and switching outputs Support	4	149	January 3, 2021
Mosaic - why do I get pauses during playback of Tidal and Qobuz Support	13	270	December 31, 2020
Device in Standby Support	2	92	December 29, 2020
Mosaic 1.1.1 and missing a button to open device preferences Support bartok , mosaic	31	329	December 29, 2020
Connection to Preamp Support	28	190	December 26, 2020
Help for a network dimwit (Cisco switch, eeros, subnet masks, DAC not appearing etc.) Support	15	203	December 25, 2020
Can I switch power supply voltage of dCS network bridge? Support	0	77	December 24, 2020
Lost contact between Roon and Rossini DAC Support rossini	23	256	December 23, 2020
Error Processing Update Support bartok , mosaic	2	117	December 22, 2020
Vivaldi Case Feet Thread Spec? Support vivaldi , upsampler	44	769	December 21, 2020
Mosaic "half connected" to Rossini again Support mosaic , rossini	7	175	December 19, 2020
Bartók...Sudden communication loss with Roon and Bartók's own Internet Radio Support bartok	6	95	December 12, 2020