Support
Mosaic User Guide dCS Mosaic documentation Mosaic FAQs Answers to the most commonly asked support questions to streaming audio and dCS Mosaic. dCS FAQs Answers to the most commonly asked questions that are not related to streaming audio.
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*CAUTION* - Possible compromised email address
Hi All, I’ve just been made aware that one of our staff email accounts MAY have been compromised and this is being looked into by our IT team. Whilst we look into it (and any possible knock-on effects) - and although w… |
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2 | 26 | September 13, 2025 |
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Start Here -- Getting Support
This section is continuously monitored by dCS personnel so should you not be able to find an answer to your question elsewhere on the site please feel free to create a topic here. We will need some basic information in o… |
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0 | 1997 | May 8, 2019 |
| About the Support category |
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1 | 1107 | May 23, 2018 |
| Qobuz Connect is finally out of beta! Is dCS ready? |
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197 | 4253 | September 13, 2025 |
| Lina DAC Screen and Bitrate Freeze |
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28 | 512 | September 10, 2025 |
| Using the right input voltage on the Bartok |
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34 | 330 | September 10, 2025 |
| dCS Rossini,automatic jumps by 0.5 |
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5 | 103 | September 8, 2025 |
| Rossini with Master Clock - how do I know? |
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47 | 826 | September 7, 2025 |
| RS-232 connection |
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7 | 121 | September 4, 2025 |
| Jplay et mise a jour Bartok |
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1 | 76 | September 3, 2025 |
| Paganini clock upgrade to usb 2.0 version |
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4 | 92 | September 1, 2025 |
| Mosaic and Tidal>My Music>Tracks issue |
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5 | 158 | August 28, 2025 |
| Bartok Apex verifying the update |
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9 | 146 | August 27, 2025 |
| Puccini SACD player refuses to load disc |
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3 | 84 | August 22, 2025 |
| Antipodes K41/Vivaldi |
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26 | 375 | August 22, 2025 |
| Rossini mappers |
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26 | 648 | August 19, 2025 |
| About IR codes again |
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24 | 299 | August 20, 2025 |
| Problems using AES with external streamer |
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11 | 274 | August 13, 2025 |
| Problem with connection to Mosaic app |
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19 | 129 | August 9, 2025 |
| Network board s/w update failure |
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2 | 108 | August 9, 2025 |
| Word clock error using Berkeley Alpha USB |
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3 | 85 | August 8, 2025 |
| New Lina Questions/Issue/Clicking sounds |
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20 | 1226 | August 6, 2025 |
| Roon dCS Bartok "Audio Device is Unavailable" |
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15 | 164 | August 5, 2025 |
| Having Err problem to update network firmware to 527 version |
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2 | 182 | August 2, 2025 |
| Universal Windows Remote won't install |
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10 | 912 | August 1, 2025 |
| Lina update not working… |
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11 | 222 | August 1, 2025 |
| Bartok display F1 W musicnote |
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2 | 105 | July 31, 2025 |
| CD Transport remote affects Rossini DAC |
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3 | 94 | July 31, 2025 |
| Rissini Apex player connection trouble |
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2 | 113 | July 30, 2025 |
| Trouble with Tidal in Mosaic |
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16 | 425 | July 30, 2025 |