Support


Mosaic User Guide dCS Mosaic documentation Mosaic FAQs Answers to the most commonly asked support questions to streaming audio and dCS Mosaic. dCS FAQs Answers to the most commonly asked questions that are not related to streaming audio.
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Start Here -- Getting Support

This section is continuously monitored by dCS personnel so should you not be able to find an answer to your question elsewhere on the site please feel free to create a topic here. We will need some basic information in o…

1 May 8, 2019
About the Support category 2 May 23, 2018
Mosaic : Problems reading AIFF files 2 February 19, 2020
Volume from a Scarlatti DAC is suddenly decreased 4 February 18, 2020
Word Clock cables, what length? 10 February 18, 2020
Bartok and Rossini dac problem using optical connection 9 February 18, 2020
Correct connections between Vivaldi dac and Vivaldi upsampler? 5 February 14, 2020
On a Rossini Player is there a way to eliminate the latency on S/PDIF 3 (TOS) 10 February 10, 2020
Device discovery issues 17 February 9, 2020
Rossini clock and Esoteric drive 10 February 7, 2020
Bartok clock setting when using a transport without clock sync 2 February 7, 2020
New host firmware upgrade 1.01 (Bartok) 17 February 6, 2020
The display backlight does not go out despite being set to off Bartók 9 February 3, 2020
4 TB SSD in exFAT 3 February 1, 2020
Can't manage Bartok Settings using DCS Mosaic App 14 January 31, 2020
Mosaic loosing connection to VUP 13 January 28, 2020
Wireless adapter usage 1 January 23, 2020
Mosaic can’t detect my Rossini Player out of a sudden 3 January 23, 2020
USB connection issues 16 January 21, 2020
(possible) problems with Qobuz file playback (not streaming) in Mosaic 7 January 15, 2020
Bartok crashed twice within the last week 4 January 16, 2020
Do you have the Bartok Bug? Auto turn on 3 January 14, 2020
Volume rotary control issues? 12 January 12, 2020
MQA help needed 3 January 6, 2020
Adding live radio stations 9 January 6, 2020
Bartok suddenly turns itself On 29 January 1, 2020
Rossini Player display does not turn off 3 December 31, 2019
Unable to play user generated Tidal playlists with mosaic 3 December 25, 2019
Qobuz - Slow to Play Songs on Rossini 16 December 24, 2019
Full screen for Now Playing with Mosaic app 3 December 22, 2019