Support


Mosaic User Guide dCS Mosaic documentation Mosaic FAQs Answers to the most commonly asked support questions to streaming audio and dCS Mosaic. dCS FAQs Answers to the most commonly asked questions that are not related to streaming audio.
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Start Here -- Getting Support

This section is continuously monitored by dCS personnel so should you not be able to find an answer to your question elsewhere on the site please feel free to create a topic here. We will need some basic information in o…

1 May 8, 2019
About the Support category 2 May 23, 2018
Bartok not responding 3 November 21, 2019
[Mosaic FAQ] Downloading device logfiles when requested 1 October 18, 2018
Rossini dac fails to find my nas on the network 5 November 17, 2019
Line out balance. - Mosaic Bartok device page 5 November 16, 2019
Problems with Mosaic 19 November 12, 2019
Mosaic information status dynamic? 6 November 11, 2019
Vivaldi One Stuck in 48kHz Clock after playing MQA using M1 Filter 5 November 9, 2019
Mosaic 1.0.2 update 4 November 9, 2019
Vivaldi One SACD to Vivaldi Clock - Getting "M" only 3 November 7, 2019
Network Bridge/Scarlatti DAC combination. What's specifically needed for DSD 13 November 5, 2019
Device discovery issues 16 November 2, 2019
Using the Mosaic app 3 November 1, 2019
Rossini player update issues 6 November 1, 2019
DIsappearing Radio in Mosaic 4 November 1, 2019
Remote Control Codes Bartok 3 October 29, 2019
Clicks and pops 9 October 23, 2019
New Mosaic for iOS13 6 October 17, 2019
dCS Vivaldi DAC sometimes fails to power up (Blank Screen) 7 October 17, 2019
Rossini not able to save/restore configuration settings? 5 October 7, 2019
Vivaldi DAC : volume at minimum when power on 6 September 27, 2019
My Network Bridge's Network Rate shows 44100 (should I be concerned?) 2 September 27, 2019
Optical dropouts from TV output 2 September 23, 2019
Mosaic Control issues 7 September 19, 2019
Mosaic Album/Artist listing 6 September 15, 2019
Best filter/config for each format (Redbook, HiRes, DSD, MQA etc) 4 September 10, 2019
BBC Radio 3 Oddity via Mosaic 2 September 9, 2019
Bartok input display question 3 September 4, 2019
Tidal Drop outs today the 3 September in the Mosaic App? 3 September 4, 2019