Support


Mosaic User Guide dCS Mosaic documentation Mosaic FAQs Answers to the most commonly asked support questions to streaming audio and dCS Mosaic. dCS FAQs Answers to the most commonly asked questions that are not related to streaming audio.
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Start Here -- Getting Support

This section is continuously monitored by dCS personnel so should you not be able to find an answer to your question elsewhere on the site please feel free to create a topic here. We will need some basic information in o…

1 May 8, 2019
About the Support category 2 May 23, 2018
iPad loses connection to Bartok 6 May 26, 2020
Device discovery issues 19 May 24, 2020
Bartok update problems 9 May 24, 2020
Fine fuse ratings (unit vs manual)? 15 May 21, 2020
[FAQ] Can I use my dCS CD player to playback MQA CDs? 2 May 20, 2020
[FAQ] Can my Network Bridge playback 16-bit files bit perfectly? 2 May 20, 2020
[FAQ] Can I use the balanced and unbalanced outputs simultaneously? 2 May 20, 2020
Are both the RCA and XLR outputs live on the Rossini? 4 May 20, 2020
Bartok input display question 4 May 20, 2020
Bartok and Rossini dac problem using optical connection 38 May 18, 2020
Problem with Upsampling to DSD from AES source on Upsampler 11 May 15, 2020
Word Clock cables, what length? 28 May 15, 2020
Loving all the new KB articles! 5 May 13, 2020
Using a Paganini Clock with a Rossini DAC? 2 May 13, 2020
[FAQ] Do I need special Ethernet cables for my dCS product? 2 May 13, 2020
[FAQ] Should I set my dCS device to a static IP? 2 May 13, 2020
[FAQ] Why does Mosaic not see my dCS unit? 2 May 13, 2020
[FAQ] Should I leave my dCS unit in standby or switch It off completely? 2 May 13, 2020
[FAQ] Why does Mosaic not display album artwork when using USB? 2 May 13, 2020
[FAQ] Why do I get audio dropouts and the lock symbol flickering on the display of my dCS product? 2 May 13, 2020
Mosaic issues and desires 5 May 10, 2020
Dcs Bartok Crash with Roon by playing the Beauty and the Beast MOS (MQA on TIDAL) 3 May 7, 2020
Making a UPNP server work for DCS Bartok on OpenSUSE Linux 1 May 6, 2020
Idiot’s guide to clocks 8 May 5, 2020
Issue changing from Spotify to playing direct 6 May 5, 2020
Clocking cables of different length? 6 May 4, 2020
Parasound and dCS 9 May 2, 2020
Bartok output - XLR or RCA? 13 May 2, 2020