Qobuz Tracks refuse to play via Mosaic app, Skipping the first track, but plays the next track

Support
81

This is taken from a Reddit post

This is the latest info from Qobuz in Qobuz Club forum (I only copied it from a user)

“We have identified a technical issue affecting the availability of certain audio files on our API.

The problem specifically concerns files larger than 50MB. It results in a size mismatch error between the requested and received data, linked to a partial object caching issue.

Our technical team is currently investigating to identify the root cause and the scope of impacted files. We are working to resolve this as soon as possible."

There’s just to hope this can be fixed from their part and doesn’t require firmware updates or such.

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82

What makes you think you will receive prompt service from TIDAL if you encounter a problem with their service?

Unfortunately, these are customer service problems we have to live with.

I’m sure Qobuz will eventually figure this out as knowledge of this problem is making its way through the industry

At least there is comfort knowing the problem is not with our dCS boxes

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83

You can say that again!:+1:

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Thanks for the info. Wonder why they don’t put that on their web site?
Also, it would help poor Clara who must be run off her feet with all the complaints! :laughing: :rofl:

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Ok, I think this is also happening to me, except everything is perfectly fine if I play, say, Europa from the Amigos album (Carlos Santana) through my Studio Display speakers, but it will not play on my Rossini player. One month ago it worked flawlessly. I can give more examples of affected tracks: Flor d’luna from Moonflower (Santana), Shine on you crazy diamond (pt. 6-9). Again: no problem at all through my iphone, or Ipad, or Studio Display connected to my macbook pro. The problem only arises when I try to play those tracks through my Rossini.

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86

Yesterday I started having problems with a particular Hi-Res track in one of my playlists. It would not play through my Vivaldi and I received an error message. This was using Qobuz connect.

After reading your post, I checked this morning and tried to play the track sending the output to my iPad.

Same result, error message, the track would not play.

I am encountering this problem with all output selections. It is not limited to my dCS equipment.

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87

Had this problem now with Grace Cummings’ album Ramona. But only with Qobuz Connect. Skips the first track. But works fine with Mosaic.

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88

In fact parts 1-5 won’t play either.

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Hiya Gregg… I’ve heard that too.

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Cool! So now it’s complete.

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I experienced the same again on 2 tracks of Pappano’s recording of Puccini’s Turandot
This doesn’t look this rare, I’m constantly meeting such tracks here and there.

This has to be a Connect issue. I hope a fix won’t require all their partners to have their firmwares updated.

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92

Just stumbled upon this “Official” Aurender statement about current Qobuz playback issues due to a infrastructure migration…

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They’re taking their time for this migration. It’s not since a week that I’m encountering this issue.

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My latest experience with Qobuz is that it is currently not possible to search. Using the existing Qobuz desktop player all I see is a buffering icon. I can only select from their list of new releases ( I haven’t tried the pre-set playlists etc). Qobuz via Mosaic is effectively the same. No buffering icon but the search reply is No Albums Found, No tracks Found, No playlists found. This is for the little known beat combo; The Beatles !

However Connect seems to work OK.

So not renewing my subscription is one step closer.

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This is new to me. Last time I used Qobuz was yesterday (Desktop) / Monday (Connect to my Vivaldi One) but I never encountered such an issue.

Edit: indeed you’re right. A quick search on my Android phone and Qobuz’s own app for “Beethoven Barenboim” returned no artists, no albums but at least tracks.
It’s getting worse and worse.

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Strange, because that is working perfectly for me using Qobuz’s own app on an iPhone.

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It seems that some things are working for soem installations, others not. Qobuz seems to be indicating an issue with the API. On the other hand some desktop players do not work,like mine, but others do. I contacted a friend in the last hour who is using a Qobuz desktop player on an ipad. He says this is OK. He also has Qobuz access via HEOS and his Marantz equipment. I await his report.

To add confusion, Qobuz may be releasing a new version of the Desktop player(s) soon. Will this solve the issue for hose of us affected? Wait and see.

UPDATE:

Qubuz via Mosaic and the desktop are now functioning again. Maybe I had hit on a gap to the service during their current migration to the cloud?

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Perhaps that’s a little extreme?

They have communicated to users that they are undergoing a migration of their systems. So, my suggestion is we all be patient and let the process play out.

As always, your mileage may vary.

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If you were aware of my other posts you would find that a major problem for me has been the errors with metadata for purchased downloads.This can cause issues with replay and Mosaic . The correct track order or even if they all appear in relation to a given album is the issue caused.. I am a Sublime+ subscriber where the advantage is discounted downloads.

It is now a couple of years since I last tried and I must establish the current situation before final decision. I may decide to cancel this subscription but buy a cheaper one and forego the discount. Or cancel period. A couple of months to go.

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The lovely Clara promised to get back to me two weeks ago. Not heard a dickie bird from her, I think she’s stood me up!:heart::rofl::joy: