Album tracks have refused to play on various albums, which then reverts back to play the previous track again. Giving a notification ‘FAILD TO START PLAYBACK’ in red.
This is the same with Qobuz Connect.
Is it the Bartók/Mosaic, or Qobuz? Unfortunately, I only have some stored music on a pen drive at the moment.
This issue is on both iPhone and iPad.
Re boot of Bartók, no change.
Any ideas please?
It looks like a Qobuz error as far as the Floyd album is concerned. I am also seeing a failure message. The David Gilmore seems to be playing OK though I haven’t listened all the way through.
David, I have since tried the Floyd album via Qobuz Connect instead of Mosaic and it plays without issue.
Thanks your sensitivity. Not my bag indeed ( although I will say that I saw them live before they had their first records out - very appealing to my 16 year old self). And if you rifled through my LPs you might find Piper at the Gates of Dawn .
Which Floyd album did you play Pete?
Just played A momentary Lapse Of Reason Qobuz connect, on my iPhone. no issues. However, when I switch from iPhone to Bartók I get this.
UPDATE
I have downloaded the free version of Tidal. I have played around 10 albums, skipping tracks, going back a track, etc… No issues at all.
Reverted back to Kobuz, same issue as before.
This sporadically happened to me as well. Seems to be related to very specific tracks: you try and retry, the previous or the next one plays fine, the interested one doesn’t. No idea on what the issue could be.
David, I believe that that message on Wish You
Were Here may be from Qobuz not from Mosaic. Is the screenshot from Qobuz via Mosaic or Qobuz Connect ?
Of course the version from Tidal is not the same as the installation of the same album installed on the Qobuz sever. The former is in Sweden and the latter in Paris ( for UK subscribers). Pink Floyd are not necessarily licensed to the same company in various territories either so different origins can happen though I do not have the requisite knowledge in this case.
in regard to both your post and @Fafner, this has the possibility of corrupt files from the record label loaded to streaming service servers or a faulty installation . I am now in my 11th year with Qobuz and very occasionally have had corrupt installations confirmed and replacements requested from the record label. This was when Qobuz customer service was of more use, unlike now it seems.
Having millions of tracks with additions weekly,Qobuz cannot verify their quality and I expect the adding of new arrivals is probably just an automatic process.
I would suggest using the Qobuz customer service option advising them of the faulty albums but I don’t hold out much hope of a satisfactory response.
I do not currently think that you have an issue at your end.
Gregg, Qobuz USA is a separate business to UK, France, etc.with its own servers so issues can be quite unconnected to elsewhere. However there is an amount of mirroring server to server but as this is unknown to the public it is best to treat each territory separately. Unlike Tidal, the Qobuz business model prides different catalogues to each served territory. The reason may be that Qobuz is fundamentally a recording sales company from which a streaming service grew later. Of course sales are based on territorial licenses.
Hi Andrea…Is it still happening? My issue started yesterday, prior to that my system has been off for about 72 hours.
I have just been speaking to an AI Bot for the past 20 mins, and are awaiting contact from a human being!
Hiya Gregg
My issue started yesterday. Prior to that, my system has been off for a few days.
I have the issue using Mosaic and also Qobuz Connect on iPhone 16 Pro Max, and iPad.
I have just been speaking to an Qobuz AI Bot for the past 20 mins, and are awaiting contact from a human being!
Late last night I subcribed to Tidal’s FREE 28 day trial. Various artists, (not just @PAR favourite band, Pink Floyd! ) No issues whatsoever! Rock solid playback. Still carrying out tests, but I’m 99% sure this is a Qobuz Server issue and not our lovely dCS machines.
I haven’t kept track on the exact tracks thus can’t check, but this isn’t an issue restricted to the very last days, I had it already in the past. And when it happened, that specific, not working track constantly refused to play, even after several tries. I think it’s a Qobuz issue, not a dCS one.
Perhaps. If the record company supplier to the French Qobuz is different to the record company supplying Tidal in Sweden then there may be sonic differences. The word “master” can relate to a number of objects. Record companies in different territories ( even having the same name) can use different production masters that suit the local market, hence the files supplied to two different streaming services can be different even though superficially appearing to be the same.
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