Bartok Missing "r"

tmarshl · January 3, 2021, 11:37pm

I have had my dCS Bartok over a year, and just noticed that it is missing the engraving of an “r” in “Power”.

This will diminish the value upon resale. How do we fix this?

PAR · January 3, 2021, 11:44pm

See this. If your Bartok is only a year old it may still be under warranty:

tmarshl · January 3, 2021, 11:50pm

Thanks, Pete. Not sure why I didn’t notice it before; I guess my brain just filled in the “r”.

Merlot52 · January 4, 2021, 12:01am

OMG! It hasn’t rubbed off, it’s actually missing. Just checked my new Bartók, the ‘R’ is there.

Ermos · January 4, 2021, 12:25am

The front panels of dCS are not engraved, but silk-screened.

Indeed I assume you could get some kind of refund or warranty, unless you feel you are the proud owner of a collector’s item dCS Batók (-r).

tmarshl · January 4, 2021, 12:34am

You mean like the postage stamp with the upside /down airplane?

tmarshl · January 4, 2021, 12:35am

Let’s see what dCS support has to say.

Ermos · January 4, 2021, 12:38am

I don’t mean to say you should feel happy (as a Bartók headphone DAC owner I would not), but just in case: you could be owning a fortune Or, in your case, a fotune (-r).

ruudvde · January 4, 2021, 5:23am

Just use the button, don’t “use” the frontpanel.
My old Rossini DAC:

tmarshl · June 27, 2021, 4:12am

Contacted my dealer, Definitive Audio in Seattle. DCS is sending a new faceplate. Problem solved. Great service.

tmarshl · October 7, 2021, 6:56pm

My dealer put me in touch with Jesse Luna at dCS America. Took me a while to get around to it; sent the Bartok back to him, and he installed a brand new faceplate.

Great service!