Qobuz login issue

Support
1

Hi,

I am using the Dcs Network Bridge. I just started a free trial with Qobuz but login keeps failing in the Mosaic app (iPad). Tidal works fine & Qobuz works fine in my laptop.

Could someone please advise if I need to configure something else to make this work?

Thanks.

2

It should work fine but from early memories sometimes Qobuz will work if you enter your user name moniker but sometimes only with your email address instead ( assuming that you are using the correct password). This isn’t a Mosaic issue, it’s at the Qobuz end.

So I would try both ways of entering user.

3

I used both options (username and email) but both fail in Mosaic. It works fine in my Windows laptop as well as in iOS. So it doesn’t look like a Qobuz issue when I am able to log to Qobuz anywhere outside of the Mosaic app and play tracks.

4

I also downloaded the DCS Network bridge app. Qobuz doesn’t even show up as a streaming service in that app…I can only see Tidal & Spotify.

5

That is correct. The Network Bridge app predates Mosaic and Qobuz is/was not available with it.

If you cannot log in to Qobuz using either your moniker or email address then I can only suggest:

  1. You are making a repeated mistake when entering your password.
  2. The version of Mosaic that you have installed on your ipad is corrupt. Reinstall a fresh copy from the App Store.
  3. The Qobuz API is not compatible with the new iOS v. 14 if you have that installed. I may install this on my i-pad later to find out.
  4. The Qobuz API will only give access to full Qobuz members ( unlikely but who knows?).
6

Thanks Pete. After a few hours, I tried logging back in and it worked (no changes from my side). Looks like there is a delay between the time you create an account in Qobuz and when it gets synced up within Mosaic.