Qobuz login from Mosaic doesn’t work anymore

Support
1

Just purchased a new Bartok and I can’t setup my login from Mosaic. Tidal is fine and I can login from the Qubuz app with same credentials. I even reset my password just to make sure it wasn’t me. For what it’s worth I’m in the trial period but I don’t think that should matter. Thank you.
Lyle

2

Having same issue wit Qubuz. Won’t accept my password even after a reset. I have also rebooted my iPhone and my Bartok. I can play Qubuz threw the app on my iPhone. So it must be a DCS issue (mosaic) or their service provider

3

Strange, since this morning I have the same issue. Lost the Qobuz connection on Mosaic. I enter the correct user name and password and it says it is not correct !

I do exactly the same on the Qobuz web app and it works…while writing this I am listening Qobuz via their web app on my Macbook…So, where is the problem ? no idea ?

May be people at dCS will find out an explanation ?

I have a Tidal subscription too, and it works today as it worked yesterday, no need to re connect. If that helps.
Rebooted my iPhone 12, it doesn’t help.

4

Hi all,

Thanks for reporting this. I am currently investigating the cause, and will update here once I have more information.

1 Like
5

Thanks James.
Hopefully it’ll be a quick fix…

6

Hi, just tried login again, at 11h30 CET, it works again ! Problem solved.

1 Like
7

The issue is now be resolved so you should be able to log in to Qobuz correctly.

If you have attempted to log in more than 4 times you may need to wait around an hour to log in again as Qobuz will block further attempts for security reasons.

2 Likes
8

I’m also now up and running again.
Many thanks for the quick fix!

1 Like
9

Still not working for me…

10

Still not working for me either

11

Just tried a reboot of Bartok then tried log in ti Qobuz again and it’s now playing fine

12

thanks James
i am up and running again in Washington State

13

James - It worked for me briefly but Qobuz stopped responding. Logged ot rebooted Bartok again. Tried to log in to Qobuz but no luck. Any suggestions please. Thank you

14

I noticed during a password reset the requirements are 8 characters, a capital letter and a number. I use strong passwords so mine contained an “@” sign. The API must not understand how to pass special characters or something. I changed my password conforming to their guidelines and I was able to login no problems.

15

Lyle, many thanks for your information. Looks like that was my problem as well. Changed my password to their guidlines and now playing OK - hope it lasts this time. Thanks again

1 Like
16

This is exactly the solution. Thx

17

I have had problems logging to Qobuz today through Mosaic and currently there is no access at all. Qobuz app works fine as well as Mosaic when it comes to controlling Bartok, but no access to Qobuz online services. Spotify connect works. dCS Bartok app doesn’t show Qobuz at all (under the configuration - Online Services) only Tidal, is there an another way to change the logon information?

18

It would seem that there is a general server outage somewhere which is affecting TIDAL, Qobuz and Internet Radio access - it is being looked into but I have no further information at this time…

As soon as I have more information I will post it here.

BR

Phil

19

Hi,

Qobuz, TIDAL and Internet Radio appear to be back online now - we have not been informed of the cause of the outage but will continue to monitor the status of the streaming services to confirm that it remains available.

BR

Phil