[Mosaic UG] -- 4: Getting Support


If you’re having trouble with dCS Mosaic or other aspects of your dCS product rest assured that there is a large network of people worldwide who are ready to assist you.

Your first line of support is always your dCS dealer or distributor. Our partners are rigorously trained on every aspect of our product line so they are well-equipped to deal with most problems.

Check the Support FAQs

dCS maintains a large database of frequently asked questions and we publish those here on this site. Take a moment to browse through the FAQ section and you may find a solution to your problem.

General Support FAQs

This section includes topics related to the non-streaming functions of your dCS product. Check the “Start Here” post for guidance.

Visit the General Support FAQs Section

Mosaic FAQs

This section is focused on our dCS Mosaic streaming audio platform. This section contains information on issues related to Mosaic Control, Mosaic Processor, networked audio, and streaming services. Check the “Start Here” post for guidance.

Visit the Mosaic FAQs Section

We're here to help

If you're unable to find what you're looking for or would feel more comfortable with some assistance please don't hesitate to contact us. You have several options.


You’re welcome to post a question to the #support category right here on dcs.community. This site is regularly monitored by dCS personel (nearly 24 hours a day) as well as other customers who may have had a similar problem in the past. Please check the “Start Here” post in Support for guidance on what information we might request of you.


You’re welcome to send us an email via the contact page on our website any time.

dCS Contact Page


If your issue is of an urgent nature you are welcome to call the factory during normal business hours in the UK.

+44 (0)1954 233950