Last night my Bartok quite playing music mosaic showed I had lost it’s connection tried to reconnect with no luck so went to bed this morning I was able to connect after rebooting the bartok but every time I choose a source nothing happens then I am asked to reconnect to the bartok again any suggestions
This is a very common query and is almost always due to a network issue. Mosaic itself is not a service that cones from an external source like a streaming service. It is firmware in your Bartok with a control app in your phone or computer tablet so it is not likely to be temporarily down like a service received from a third party that is out of action.
You will probably need to give your network some attention concerning its configuration. The easiest way to do this is to contact support at dCS who should be able to offer guidance:
Hi @Jmhenrie
As @PAR has already mentioned, Mosaic can’t be “down” as it is an app that runs locally on your own network so if you are unable to stay connected to your Bartok then I think we need to do a little digging to find out what’s going on.
When you say that you are choosing a source, what source are you choosing?
Do you know what IP address your Bartok has? (You can get this from the front panel “Menu” → “Unit Information” → “Status” menu on your Bartok or from Mosaic from the “Hamburger Menu” (three lines top left) → Support → “Status” menu.)
Best regards
Phil Harris
Thanks for your response
By selecting source I have tried Qubuzz radio and Unp
I have twice been able to select UpNP NAS but getting no sound even though the screen shows the music playing. Then a window pops up Reconnecting to bartok
If I select radio or qubuzz I just get a spinning wheel
just got into system test channel check and phase check are frozen nothing happens when I clicked on them
Just tried checking for update and get an error messsge unable to download manifest please contact DcS then the reconnecting to bartok reappears
Running out of ideas should I try a factory reset?
Thanks mike
No. I have already told you what to do and provided contact details. dCS support ( @Phil) has posted and requested some information from you to help trace the cause ( Bartok IP address). You are now saying that a message from Bartok requesting that you contact dCS has appeared as well.
Why do you think that phase and channel checks have anything at all to do with network discovery failures ( that is what this is) ? I am fairly sure that you are going to find a network issue e.g. mismatched LAN subgroups for Mosaic app and Bartok or a router/switch setting ( or both) which is preventing stable contact with Mosaic.
It seems that you require require technical advice. I do not understand why you are not pursuing this. Pressing buttons at random will not help you.
Phil’s working week at dCS has now finished so I am afraid that you may now need to wait. To remind you:
Hi Mike,
Please, as @PAR has already mentioned, do not just randomly try things. This is unlikely to find you a solution to, or identify the cause of, your problem.
If your Mosaic app is having difficulty connecting to, and staying connected to, your Bartok then it would be really good to get to know some additional information regarding your Bartok and do some tests and checks to find out what is going on. This is why I asked for the IP address of your Bartok on your network so it would be really good to get that information.
Similarly if the Mosaic app is showing that something is playing but you are getting no audio then we need to work through that to find out what might be the issue - for example does the front panel of the Bartok show that the Bartok is playing something and does the information on the Bartoks display confirm that the same thing is playing as Mosaic indicates. Could it simply be that the Bartok is muted or the volume turned right down … all things that we really need to check through and confirm to try to find you a solution to your issue.
Please be aware that on here - unless you reply to my message directly (or you @Phil me in your reply) - then I don’t get notified of you posting anything so it would definitely be much easier (and quicker) to do this if you were able to contact me directly on [email protected] - then I can try to resolve your issue more effectively.
Best Regards
Phil Harris