Elgar plus 1394 problem

Hi, Could you help please? I’m having problem when using the 1394 input. It keeps showing “search. .” or “Encore -” It works sometimes but most the time doesn’t. All the cables are connected correctly. The issue of my Elgar Plus is 4.26. My CD transport is VERDI Encore with latest software issue. Hope someone could help me. Thanks!

Hi @Thomas, I’m sorry to hear that you’re having troubles. I’ve forwarded your question to our Elgar / 1394 expert and am awaiting a response.

Update: I’ve sent you a private message with some information and instructions.

I trust that Andrew’s private message has sorted out your problem.

I would just mention that one difficulty with the 1394 interface on the Elgar series of products is that the 1394 ports are sunk behind the full thickness of the Elgar ( or Verdi etc.) chassis frames. Not all 1394 cable connectors have a long enough conductive part to penetrate the thickness of the chassis to fully mate with the port and although it may appear that a connection has been made from a physical examination, in fact it has not been made electrically, hence the “Search” message.

Therefore it may be necessary to cut away a mm or two from the plastic surrounding the metal of the connector to ensure that it is seating properly in the 1394 port. Back in the day some cable manufacturers were fully aware of this and would supply customised 1394 connectors for dCS products- Audioquest were one. However I doubt if after this number of years such customisation is still available.