dCs NB not responding to Mosaic

[Ncwill (Nitin Clemens)]

Hello,

My NB is not responding to the mosaic app. But can play music using the old dCs NB app.

BR,
Nitin

[PAR (Pete Rogers)]

What device are you using for Mosaic controller? Is it an i-pad? if it is and you have been updated to iOS 13.5 you may need to uninstall Mosaic then reinstall a fresh copy from App Store.

When you say your NB is not responding, is Mosaic finding the NB or is it just searching for it?

[Ncwill (Nitin Clemens)]

Hi,

I’ve reinstalled the app both on the iphone and the chrome book. Still not able to get into the tidal or qobuz account from mosaic. The mosaic is detecting the NB.

Thanks,
Nitin

[PAR (Pete Rogers)]

Nitin, I hope that you have seen the explanation posted since I wrote as we ( and other service users apart from dCS) are all experiencing the same issues.

Mosaic: Radio Aggregator Problems

The service which provides the radio library also provides the interface for the other streaming services as well. They are experiencing an outage which is impacting a number of their customers (not just dCS). Again, sorry for the inconvenience.

[Andrew (Andrew Papanikolas)]

This issue has now been resolved:

Mosaic Streaming Issues (30th May)

As many of you have noticed we experienced an an outage on 30th May which impacted all internet streaming services in Mosaic (Deezer, Qobuz, Tidal, Radio, and Podcasts). This was an issue which was outside of our control and impacted all devices worldwide which use the same streaming aggregator service in a particular configuration. The issues have now been corrected and all services have been tested as functional. Again we’re sorry for the inconvenience. I’ll be cleaning up the multiple thre…