Hi Andrew,
Thanks for highlighting that you have repeated updating issues … this could be quite useful to us as most users don’t have issues and we would love to try to identify what the causes of the issues that those that do have issues are.
If you are unable to update your dCS unit from the Mosaic app then could you take a screenshot of any errors that the Mosaic app gives you and could you send that screenshot along with a set of logs from your unit to [email protected].
The process to obtain logs is detailed here…
Best Regards
Phil Harris