Are we the exception? We meaning contributors to this forum and not just dCS customers?
Yes we are. I have had many similar conversations along the lines of those cited in the linked piece with dealers serving the most expensive end of our hobby with shops located in the most expensive areas of London. Tales of Wilson speakers ( with dCS front end) just shoved up against the wall or hidden behind sofas.Guys who buy , show it off to their friends ( the high price paid being the main “benefit” that is appreciated) then , once the 9 days wonder has worn off, more or less leaving it to gather dust.
One other dealer said that for most of his very rich customers it was not necessary to demonstrate or even explain the system that they were buying. After many years experience he basically had three “pre-packaged” systems for them, a £30K one, a £75k one and a £110K one ( or some such price points). " When can you deliver the £30/75/110k one" being almost the sole “sales” discussion.
Talking to a (then) dealer in Edinburgh ( not a dCS one) a few years ago he reminisced about the 1970s and selling what was then probably the most expensive system in the UK ( the Linn/Naim active PMS system). When he went to install it he found the guy only had about 10 or so LPs. Around twelve years later he was called to give the system a service of some kind. The guy still only owned the same 10 LPs.
After all you don’t expect the guy who buys a £30m Sunseeker to know anything about how to sail it do you? He hires a captain and crew. When he buys an audio system he isn’t likely to be interested in frequency response, distortion figures, what is the best length for a digital cable etc. That’s left to us hobbyists and a small and diminishing in numbers bunch we are.