Hi Ian and interested others,
I received my replacement Lina, hooked it up to my network and it works perfectly. Roon issues are all resolved.
I can only parrot Ian’s experience with dCS support (mostly Phil). Absolutely outstanding! I could not have reasonably asked for more and I am absolutely satisfied.
Many thanks dCS!!
Hi Eric,
Thanks for that … it’ll come in really handy at appraisal time. 
(Actually appraisals are one thing we don’t do here and it is rather refreshing not to have to do a post-mortem on your last and future year in a half-hour meeting…)
I was on annual leave last week hence the delay in replying but Emron’s a truly lovely guy and I’m lucky that he’s over there in the USA plus I have a really amazing team in the background - Carl and Helen are just the mutts nuts when it comes to sorting out logistics and Russell is my boss and makes sure that stuff actually does happen.
I honestly consider myself very lucky to be able to work with these guys and I wouldn’t be able to do anything without them.
Phil
Hi Ian,
Just to let you know that your LND is on Russell’s desk and we’ve been going through it today - thanks for helping us out on this one!
Cheers
Phil
OK, so have the exact same issue. No serial number and stuck in Airplay from Roon. So the only solution is a replacement DAC?
Your question’s answer can only be from dCS. Your issue may or may not be the same as @firedog .
I suggest that you contact dCS support directly. Tell then about your issue and they will advise:
No problem Phil, happy to do my very small part. When Russell figures out the issue I would love to know what the issue was (I’m sure others would as well) assuming it’s possible to share.
Thanks, ian
Hi William,
Your issue seems the same as Eric and I had and for us the solution was a DAC replacement. dCS has my faulty Lina DAC on the workbench now trying to diagnose the problem so possibly they have more insight now. As Pete suggested you should email dCS support and likely @Phil
will respond as he is very active in the community. I’m sure this will get taken care of by dCS but I understand the frustration.
ian
Hi Guys,
William has contacted us on support@ yesterday afternoon so we’re dealing with this issue with him directly - I’ll leave it up to him to give you any updates on here as he sees fit.
Cheers
Phil