Dear David,
I read your response and wanted to comment directly. As an ex CEO (now retired) I know how challenging these matters can be and have myself experienced the same kind of issues with regard product representation. I am a DCS customer of both the original Bartok and the Network Bridge. Your team has been very helpful in supporting me and I have been very satisfied with the quality, support and sound! Note I very rarely participate in forums or the day today hifi world.
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With regard your comment on not using the word " litigation", the legal letter to Golden Sound, if read carefully, has significant implied legal consequences. Any recipient would receive such a letter and feel that impending litigation is a possible and even a direct consequence.
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Correcting product inaccuracies, whether proven to be material or not, should not require legal recourse and nothing in the published communications suggest that both the email tone of employees or the legal letter is proportionate to the issue of any factual inaccuracies. Indeed the management email responses are both unprofessional and betray a vindictive and unpleasant flavour. I note you have dealt with this aspect.
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Despite the timeline of events and circumstances offered in your note, nothing surfaces( from what is publicly available), that indicates the response taken by DCS is either proportionate to the possible inaccuracies of the review or breaches the intended purpose of providing (as now tested in US courts) entertainment.
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GoldenSound has circumvented your preferred review process and given his opinion. While I can not speak for any other individual and their interpretation of events, I can say that it appears to me very obvious that the DCS response is not aligned with the obvious DCS professionalism and company ethos. Any continued justifications for these actions are inadvisable in my humble opinion. Customers are very sensitive to a company’s real motivations when they behave in this manner and “doubling down” on justifications can make matter considerably worse.
Could your team consider that one course of action is to just acknowledge that mistakes may have been made and move forward in partnership. After all, your future customers are being created by these content providers and while they are far from perfect, they do support the industry and it’s longevity. I believe this particular reviewer adds a lot to our community.
I have found your company to be both professional and innovation led, and wish you all the very best. I will purchase the Apex Bartok very soon (but we do need HDMI ARC!!)
Regards,
Jez