P8i not reading sacd layer

[Phil (Phil Harris)]

Hi Thor,

@SOATJ

The “OPU” (UMK5) in my P8i Mk2 is no longer opening the drawer but makes ugly sounds. Local repairshop has opened it and says I need new drive (UPO). New laser installed by dCS in 2019. Is the Esoteric UMK5 drive still available from dCS for installation at the Norwegian dealer (Acoustic Tuning) ?

We still have most parts available to service the Mk2 P8i so if you contact Acoustic Tuning and give them the serial number of your P8i then we can work with them to diagnose the issue (it’s not necessarily the OPU) …

@PAR

The only people able to advise you on the current availability of spares for this are dCS themselves. I am accordingly tagging @Phil of Support so that this is brought to his attention.

Thanks for flagging this Pete…

Phil

[SOATJ (THOR ØIVIND JENSEN)]

Thanks for quick and positive answer. I am in contact with Acoustic Tuning and have sent then all information. There is hope !!