It’s disappointing to read of anyone in the dCS family having these issues; personally if the connection between Mosaic and my Rossini Player isn’t instantaneous, I start looking for what the networking issue is.
Now, I’m an engineer and a networking guy, so I know what to look for and also have my Rossini assigned to a fixed IP address via a DHCP reservation, so though my configuration is more advanced than most, the basic issues are elementary networking configuration and your dealer certainly should have helped you out with this.
Networking issues are, as you have noted, extremely frustrating as if most people are not having issues it largely exonerates the Rossini from being the source of issues, and ISPs won’t take responsibility for anything beyond their router.
Sadly, it’s in between where things can go wonky quickly, and it’s also where there are the fewest people willing to take responsibility.
One of the problems is the sheer number of consumer routers out there, most of which have different user interfaces, coupled with the fact most users have little to no networking knowledge.
For example, under normal circumstances if someone asked me about an issue like this I would ask them to check whether the devices were on the same subnet, what the netmask was and which device was their DHCP server.
For most of the public, I would get a blank stare in response.
My apologies - I thought I was replying to your reported issue but I replied to Jeremy in error however my reply does still stand …
James and I are both away in Munich at the moment but we saw your posting earlier today and are very concerned by your experiences … obviously we’d like to get your issue resolved if possible but we’d also like to find out more about your experiences and whether we can do something about that too … can you drop over an email to [email protected] and we can pick this up with you properly.
I’ll be back in the UK on Tuesday so things may be a little slow til then but I would like to get to the bottom of this…
I have tried but the only way I can think of is going to take up too much time so I apologise but I will have to leave it there so no screenshots.
I would add that I have both iOS and Android access to Mosaic and the discovery glitch for which I use this "Band-Aid fix only occurs with iOS. Both applications use the same network so at first sight the problem seems with the iOS Mosaic app or with the iOS software itself.
I think you might be. Pressing the home button does not close the app, it just switches to the home screen. If you have latest version of iOS, on the Home screen, swipe up from the very bottom to the top and you should see a load of overlaid windows representing the apps you have open. To close any one of these (I suspect you might have a whole stack if you’ve never done this!), swipe it upwards. Have a clearout… and ensure you include the Mosaic app in this. Then click on the Mosaic icon and it will open it afresh.
Just to add that in my description of the help for discovery I said that the home button minimises, not closes , the app. So your suggestion to Simon does seem good if he has got lots of overlaid open windows. However it may just be he used the wrong word.
The discovery uses only documented iOS and Android calls - we don’t write those functions from scratch - so we are very sure that we don’t have a general discovery issue (whether under iOS or Android).
No I failed. Nothing as described could be replicated on my iPad. However, I’m now in communication with dCS directly to resolve the problems so no need to go the ‘band aid’ route. If I do really need to do that swiping trick I’ll get my 13 year old to show me on the weekend. Thanks.
Make this a plan! It’s the only way to actually close an app. Assuming you’re running a recent version of iOS of course, lord knows how you might achieve same on older versions. Whatever the technique, closing rather than minimising is essential if you want to restart any app.
Good luck
