I have yhe vivaldi dac, upsampler, and clock.
The clock is the oldest and the display is certainly very different to the others.
The dac and upsampler are the same, so my question is has anyone had the screen replaced?
I guess the factory will do it and you go through the dealer network to sort it.
The other question is any idea on price as i guess if i was going to send it away, i might as well get the clock serviced and re calibration done, as that’s probably not far away.
Any thoughts then please chip in.
Cheers dunc
I have no direct answer to your question but it may help those that do if we had some idea of the age of the components. As for the display , in what way is it different? I apologise if I am being obvious but if it is a matter of brightness have you checked the display settings ( Menu/Display/Settings)?
It’s not the brightness and i know you can adjust it.
It’s the way it looks, the definition isn’t as good, and really shows when you have all 3 displays on.
The clock is the oldest by some way.
The upsampler i had new, so about a year old. The dac is a few year’s old but was x demo when the apex came out.
Yes, we’ve got the same problem with the clock display and the brightness.
I did send mine back to the dealer a month ago for dcs to replace it with a new display for me, so it’ll be as bright as my 3 other vivaldi boxes.
The dealer told me yesterday that I will receive it back here next Wednesday so I will let you know how the new display looks.
Cost wise is around £950.
Was that just for the display change? Or did they also check the clock over.
Also are you uk based as i could drop mine into dCS rather than post it both ways.
I guess this would also lower costs.
Duncan, we met in person at the Maverick show and I told you about the clock’s display if you still remember :).
I’m in Leeds but my dealer had to collect it back from my house before sending it to TAS and then dcs in the end. It’s pretty annoying how things work that way but it’s ok.
My understanding is they only replaced the display for me and nothing else. As the clock is working perfectly fine and came out from the authorised dealer’s shop so I am happy with its current conditions.
Your clock is old and from a recent posting from @Phil the most common reason for the recalibration warning icon appearing on Vivaldi clock is exhaustion of the battery as the calibration data is stored in the memory which is powered by the battery. I appreciate that the warning has not yet been triggered.However it would seem sensible to consider changing the battery at the same time as servicing the display if the unit is elderly and it is already back at the factory. I think Phil mentioned that their experience is that the batteries will last at least ten years on average. However usage will have some bearing on this. If the DAC is even older then maybe it could be effective to have the batteries in both units changed ( if you can get a discount for having a pair done at the same time)?
I doubt of you will be able to ship directly to Swavesey as everting usually has to pass via the hands of TAS.
Hi
I remember, i mainly have the displays off, but was just thinking that maybe i will get it sorted and serviced
Off topic? But you spent quite some time in the room? You wasn’t there when i stopped a track because i thought we had ethernet interference was you? As trying to identify that track.
Interesting
I was under the impression, in addition to the battery exhaustion issue, there still remains an eventual need to place the clock unit back in the chamber and run the tests again. These will determine how the clock crystal reacts to temperature ,humidity, etc., which then allows dCS to develop a custom software program compensating parameters for that specific crystal.
So in effect two different issues affecting the clock?
No, I was not there. When I came into your room with my old friend, everything was playing fine. I asked you to play 2 songs, 1 in redbook format and another in dsd. We left when I spotted quite a number of people queuing outside 
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I think that is correct. However that doesn’t mean that both necessarily occur coincidentally. Of course I would guess that if dCS found that, during servicing of the clock for whatever reason, the existing calibration was no longer effective it would be corrected, but that would be for them to confirm.
Hi All,
May I confirm that the displays used in the Vivaldi have not changed since the start of production - the same part is also used in the Bartok and the Rossini.
If possible @Dunc can we get some photos showing the issue with the display to [email protected] so we can identify what might be the cause?
BR
Phil
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Will do away at the moment till beginning of December
Cheers
A quick update from me, I’ve just received my clock back and the brand new display is just fantastic, super bright and lovely to look at, just beautiful
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Hi Sonrock,
I’m sure that it’s probably the case that it’s just not yet been set back up for your system, but I can see a Vivaldi Clock and a Vivaldi Upsampler in the same image with the Upsampler set to Audio Clock. I’ll get back in my box if the AES input in connected to a Transport that does not have a word clock in.
If you need a hand with settings, James, Mark, Phil, Andrew or myself are always here to help. You’re practically spoilt for choice!
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Hi Alasdair, many thanks for your reply and yes, I did recognise that. One bnc cable was wrongly connected to Out in my upsampler instead of In. I spotted and changed that right before coming back here .
Everything is ok now and I set both the apex dac + upsampler sync mode Auto per the manual.
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Back now and here are the pictures
As i hope you can see ftom the pictures
The dac and upsampler are the same, but much more precise looking, and a darker background. But the background isn’t a bad as it looks, the picture looks much worse than it is.
Cheers dunc
That clock display looks unusual and is different to the other units’ displays. I also double checked against my 4 box stack which all have similar displays even though purchased at different times and being a mixture of Vivaldi and Rossini ( transport) components.
am interested to see the reaction from Phil.
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