Can't send directly to dCS for servicing?

Support
21

There is some official information from dCS on purchasing used equipment:

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22

Hello Ermos.

thanks for you reply. I looked everywhere in the website before asking, but I didnā€™t find anything dealing specifically about this case. Iā€™m in the case where the italian dealer refused to support my second hand Vivaldi and the answer to my question is in the agreement dCS has signed off with authorized dealers.

If you have more info about that please let me know. Thank you for advise me.

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23

This is all info I have, so you need to wait for @Phil to chip in.

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24

Hi,

I donā€™t suppose you would be able to forward on the discussion between yourself and Audio Natali so that I can pick things up with them at this end - if you could send it to [email protected] then I can pick it up with them and our Sales Director.

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25

Hello Phil.

Thanks for your reply.
In reality your Sales Director is already informed and is quite up to date with precision on everything that has happened. He said he will talk with Audio Natali about that. You can ask him for all our correspondence or if you need I will send everything to dCS email support.
Nonetheless, I was quite attracted to the sentence you wrote ā€œpart of our agreement with them is that they take care of repairs and assistanceā€¦ā€. thatā€™s why I responded on this forum.
This sentence transparently clarifies the level of service that your distributor are called upon to provide, while opposite and conflicting things have been said to me.
I am sure that someone has misunderstood something, probably me, and that such a beautiful and highly technological items like yours can also be purchased ā€œusedā€ everywhere in the world with the certainty of having support in his country or at least somewhereā€¦ always.

Thank you very much for your support and, please, let me know how I can help.